Warranty

Warranty and Repair Terms

Please contact your supplier or the service centre in case of a claim under the warranty. If you have to return the unit, please enclose a copy of your receipt and state what the defect is. The following warranty terms apply:

  1. The warranty period for medisana products varies by product category. Please refer to the warranty card included in the packaging box for the details. In the event of a warranty claim, the date and location of purchase must be verified by providing the sales receipt or invoice.
  2. Defects in material or workmanship will be removed free of charge within the warranty period.
  3. Repairs under warranty do not extend the warranty period either for the unit or for the replacement parts.
  4. The following is excluded under the warranty:
    1. All damage which has arisen due to improper treatment, e.g. non observance of the user instructions.
    2. All damage which is due to repairs or tampering by the customer or unauthorised third parties.
    3. Damage which has arisen during transport from the manufacturer to the consumer or during transport to the service centre.
    4. Accessories which are subject to normal wear and tear.
  5. Liability for direct or indirect consequential losses caused by the unit are excluded even if the damage to the unit is accepted as a warranty claim.
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